Refund & Return Policy

At Svala Sauna, we are committed to ensuring your complete satisfaction with our products. Due to the handcrafted and made-to-order nature of our saunas, we have specific policies in place to ensure fair handling of returns and refunds.

1. Change of Mind
After receiving the product, if you do not need it, or you accidentally bought the wrong product, or you are not satisfied with our product. If you need to return the product, you need to pay the round-trip shipping fee (specifically calculated based on the weight, volume and shipping address of your product) Please refer to the shipping address for specific calculation), we will also charge 20% of your order amount as a cancellation fee.

2. Damaged or Faulty Products
If your sauna arrives damaged or has manufacturing defects, please notify us within 7 days of delivery by emailing support@svalasauna.com.au with:

Your order number

A detailed description of the issue

Clear photos of the affected area(s)

Once reviewed, we will arrange either:

A replacement part

A full or partial refund

A return or exchange (as appropriate)

3. Return Period & Returns Eligibility
Our return period is 30 nature days, that is, from the day you receive the goods, you have 30 nature days to apply for a return.

To be eligible for a return:

The item must be unused and in the same condition that you received it.

It must be in the original packaging (where applicable).

You must contact us and receive return approval prior to shipping any items back.

4. Non-Returnable Items
We do not accept returns or offer refunds for:

Installed or partially assembled saunas

Products damaged due to misuse or improper installation

Clearance or final sale items

Customised or modified units

5. Return Shipping
If a return is approved, the customer is responsible for:

Coordinating return shipping

Covering shipping costs unless the item was faulty or incorrect

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed within 7–10 business days

The refund will be issued to your original method of payment

Note: If the consumer cancels the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.

7.Return Address：Unit 449, 29-31 Porter Street, RYDE NSW 2112

8. Need Help?
For any questions or concerns about returns, please contact us at:
📧 support@svalasauna.com.au
📞 +1 (213) 245-7232