FAQ

Welcome to the Svala Sauna Help Center. Here are the most common questions from our customers — and the answers you need.

🔧 Product & Installation

Q: What type of saunas do you offer?
We offer a range of high-quality indoor and outdoor saunas, including traditional Finnish-style saunas and modern infrared models. All are made with sustainably sourced cedar or hemlock.

Q: Do your saunas come pre-assembled?
No, our saunas are delivered as wooden-pack kits for safe transport and easier installation. Each unit comes with detailed instructions and can be assembled within a few hours with basic tools.

Q: Can I install the sauna myself?
Yes! Our saunas are designed for DIY installation. However, we recommend a licensed electrician for any electrical connection.

Q: Do I need special flooring or ventilation?
Our saunas can be placed on most level, non-carpeted surfaces. Good ventilation is recommended, especially for indoor use.

🚚 Shipping & Delivery

Q: Do you ship Australia-wide?
Yes — we offer fast, insured shipping across all major cities and regional areas in Australia.

Q: Do you ship internationally?
Currently, we ship to select locations in New Zealand and the United States. Please contact us for a custom quote.

Q: How long does delivery take?
Delivery times vary by location. Most orders are delivered within 14–21 business days after dispatch.

Q: Will I receive tracking information?
Yes, once your sauna has shipped, you’ll receive an email with full tracking details.

💳 Ordering & Warranty

Q: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX, Discover,JCB, Diners Club, Maestro), PayPal, and direct bank transfers.

Q: Do you offer warranties?
Yes — all our saunas come with a 3-year structural warranty and 1-year electrical warranty. Full warranty terms are available on request.

Q: Can I return or exchange my sauna?
We accept returns on unused products in original packaging within 14 days of delivery. Please review our full Return Policy.

🔥 Using Your Sauna

Q: How long should a typical sauna session last?
We recommend 15–30 minutes per session, depending on your comfort level and sauna type. 

Q: What’s the ideal temperature?

  • Traditional sauna: 70–90°C (158–194°F)

  • Infrared sauna: 45–60°C (113–140°F)

Q: Can children or elderly people use the sauna?
Always consult a doctor before use if pregnant, elderly, or managing any health conditions.

✅ Helpful Tips:

  • Stay well hydrated before and after your sauna session to avoid dehydration.

  • A cold shower after the sauna can help improve blood circulation.

  • If you have high blood pressure, heart conditions, or are pregnant, please consult a doctor before use.

  • Children should use the sauna only for a short time and must be supervised by an adult at all times.

💬 Still Have Questions?

Feel free to reach out to us at support@svalasauna.com.au — we’re happy to help.