Business Information

Legal Business Name: HONGKONG SMARTMAK CO., LIMITED

Business Role: Owner and operator of the Svala Sauna online retail store

Address:
Room 704, 7/F, Tower A, New Mandarin Centre, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong
香港九龍尖沙咀東部科學館道14號 新文華中心A座7樓704室

This company is the sole legal entity responsible for all online retail activities conducted on this website, including product listings, pricing, order fulfillment, shipping coordination, returns, warranty services, and after-sales customer support.

Contact Us

We’re here to help and would love to hear from you. Whether you have questions about our saunas, need installation advice, or want support with an existing order, our friendly support team is ready to assist. Reach out to us using any of the options below.

Customer Support Hours
  • Monday – Friday: 8:00 AM – 5:00 PM AEST
  • Weekends & Holidays: Emails and calls are usually responded to on the next business day.
How to Reach Us

1. Phone
Call us during business hours: +86 15640929650.
If we are temporarily unavailable, please leave a message or send an email—we will respond within one business day.

2. Email
Send us an email anytime: support@svalasauna.com.au
Our team will reply within one business day during weekdays.

3. Live Chat
Chat with our team online for quick assistance during business hours.

4. Contact Form
Fill out the form below and our team will get back to you as soon as possible.

Tips for Faster Assistance
  • Include your order number or product details if applicable.
  • For technical or installation questions, describe your issue in detail to help us assist you more efficiently.

Get in Touch

Our friendly team would love to hear from you.